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We offer a full money-back guarantee. Should you find any item to be unsuitable, you must return it to Blush strictly within 14 days; complete with all original packaging and labels intact. The goods must also be undamaged, unwashed, unworn and unsoiled. Any items found to be marked by lipstick, deodorant or make-up will not be refunded. Please also be aware that we will not refund on items returned to us which smell of tobacco or perfume. We would ask that customers trying briefs at home do so over their own for reasons of hygiene. As long as these conditions are met, we will gladly offer an exchange or refund.

Please be aware that all our items are shipped from the UK. Some counties impose customs charges/taxes on items being imported; this is beyond our control and it is therefore the responsibility of the customer to meet these costs. Blush Lingerie cannot be held responsible for these charges.

Any return from outside the UK must be marked clearly 'RETURNED GOODS' failure to do this could result in customs charges, which are the sole responsibility of the customer.

Whilst we are happy to receive returned items, please be aware that we do not refund the cost of return shipping. However, we will always refund any initial shipping cost when the item is refunded.

We recommend that all returned items are sent using a 'recorded' mail service. Regrettably, we are unable to refund or exchange returned items lost in the post.

In order to process your refund quickly we request that your order number and customer name is included in the returned package.


Please note that is administered separately from and from our store. Regrettably, items available on this website are not available to browse in our store.


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